Growth, mergers, technological developments, pressure for new developments and the requirements imposed by regulation, all of these factors contribute towards the creation of ever more complex IT environments. Monitoring the correct functioning of infrastructures is no longer sufficient to respond to the levels of service quality demanded by business managers.

For several years now, ITIL (Information Technology Infrastructure Library) has defined a structural framework for directing business IT strategy and for defining their development goals. With ITIL, IT is no longer a simple cost centre but a service provider.

With the new ITIL, IT creates added value within the company, and must be able to answer the following questions:

• How can it contribute to corporate strategy?
• What is the best way to respond to user demands, and to bring added value to the business?
• How can the level of service quality, and its value, be measured?

ITIL enables IT departments to ask themselves the right questions and to make use of a framework in which they can structure their thinking. However, implementing these new practices can also turn out to be a complex affair, which calls for a pragmatic step-by-step approach.

IT departments must choose software solutions which enable them to focus on the essential elements in their development towards the ITIL-defined service approach.

QUOTIUM Technologies solutions
Quotium Application Performance Management quickly and effectively addresses the core issue of the ITIL approach: measuring and improving the delivery of service quality.

With Quotium Application Performance (Qap), you have all the relevant information concerning the operation of your business applications at your fingertips. Qap collects all the data from your hardware and software infrastructures and correlates them with service levels delivered to users. Qap provides you with a real-time dashboard and reports on all of the data collected. This solution integrates the management of incidents and problems.

Qap can be integrated with your existing environment and interacts with all infrastructure management solutions, help desks, knowledge bases, IT governance systems.

Qtest provides a complete solution for the execution of your loading tests.

Fully compatible with Qmonitor, Qtest will ensure that your business applications respond to user expectations before they are put into use.

The scripts used by Qtest can be transfered into Qap enabling you to monitor end-to-end application performance.

Quotium Application Performance Management gives you the power to answer the following questions:

• Has the application service quality been measured and approved before it is put into use?
• Are our users receiving a service in line with our commitments (SLA)?
• Can the service quality be measured in real time?
• Can we access an archive of service quality levels?
• Can we identify a problem before it reduces the service quality?
• Can we visualise and control the operation of our critical business applications to a sufficient degree?
• Do we have an efficient warning system to address operating problems in real time?