- You need to stay informed, in real time, of any malfunction in the operation of your business applications,
- You want to anticipate any incidents before they can impact the service rendered to your users,
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You want your incident and problem handling procedures to give first priority to events that directly affect the functioning of critical business applications.
For each application, Quotium Application Performance detects incidents that occur on each element of the hardware and software
infrastructure according to different operating criteria :
- interruption,
- comparison with predetermined thresholds,
- comparison with defined values
Qap compares the level of service rendered to each user group with desired operating thresholds and implements alert
procedures according to the degree to which these thresholds are exceeded.
On the basis of the measurements collected from each network element on which the monitored application is running,
Qap diagnoses the incident's origin by automatically correlating the various elements according to a procedure determined with Control
Process Management.
Qap can also trigger automatic correction procedures according to predetermined procedures.
Qap allows for preliminary analysis of incidents in order to classify the problems as a
function of their recurrence. The incidents are automatically recorded in the database.
For each incident,
Qap triggers an alert system:
- automatic contact by any means (telephone, e-mail, SMS) with the designated parties,
- escalation when the incident is not handled within the predetermined time periods,
- recording of the handling of the incident.
Qap includes a system for managing the various parties (directory, skill categories, etc.), standby schedules and intervention follow-up.
Qap reports incidents and problems to your Help Desk and your incident knowledge base.
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